CrazyTower Privacy Policy

At CrazyTower, we are committed to protecting your personal data and respecting your privacy while you enjoy our games. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our platform, operated by Tower Gaming N.V. under Curaçao license 365/JAZ. By using our website, our crazytower app, or any of our services, you agree to the practices described below.

Information We Collect

We collect information directly from you and automatically through your use of our services. When you complete the crazytower register process, we ask for your name, date of birth, email address, phone number, and residential address to verify your identity and comply with anti-money laundering regulations. Our Crazy Tower platform also collects payment details when you make a deposit or request a withdrawal.

• We gather registration data including your full name, contact details, and date of birth
• We collect financial information necessary to process your crazytower deposit and crazytower withdrawal requests
• We track your gaming activity, including sessions in our crazytower live casino and crazytower slots, to improve our services
• We record device information, IP address, and browser type when you access our platform
• We log your communications with our customer support team

Account Login and Access

Every time you complete a crazytower login or crazy tower casino login, we log the date, time, and location of your access for security purposes. This helps us detect unauthorised access attempts and protect your account. Our Crazy Tower system also monitors login patterns to prevent fraud and ensure that only you can access your funds and personal details through your crazytower casino login credentials.

Our Mobile Application

If you choose to download our crazytower casino app or the Crazy Tower app for mobile devices, we may collect additional information such as your device identifier, operating system, and push notification preferences. Our crazy tower app requests permissions to send you updates about promotions, and you can adjust these settings at any time within the application. We at CrazyTower ensure that data collected through our mobile application receives the same level of protection as data collected through our website.

How We Use Your Information

We use the information we collect for several legitimate purposes connected to operating CrazyTower Casino. These include verifying your identity, processing transactions, personalising your gaming experience, and communicating with you about your account.

• We use your data to process deposits and withdrawals securely
• We use your gaming history to tailor promotions such as our crazytower bonus, crazytower casino bonus, and crazytower no deposit bonus offers
• We send you information about a crazytower promo code or crazytower bonus code when you opt in to marketing communications
• We analyse aggregated data to improve our game selection, including our live casino tables and pokies
• We use your details to comply with regulatory obligations under our Curaçao license

Marketing Communications

With your consent, we may contact you by email regarding new promotions, including crazy tower free spins, crazy tower no deposit bonus offers, or updates related to our VIP Elite Society loyalty programme. You can withdraw your consent at any time by using the unsubscribe link included in every email or by contacting our support team directly. Our Crazy Tower marketing team never shares your contact details with unrelated third parties for their own advertising purposes.

Sharing Your Information

We do not sell your personal data. However, we may share certain information with trusted third parties who help us operate CrazyTower Casino effectively, including payment processors, identity verification providers, software providers powering our slots and live casino games, and regulatory authorities where required by law.

• We share payment data with financial institutions to process your crazytower deposit and crazytower withdrawal requests
• We share necessary details with identity verification services to prevent fraud
• We may disclose information to law enforcement or regulators when legally obligated
• We work with game providers who require limited account data to deliver live dealer and slot content

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you use our website. Our Crazy Tower platform relies on cookies to maintain session security during your crazytower casino login and to display relevant content based on your activity. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some website functionality.

Data Security

We take data security seriously and implement industry-standard measures to protect your personal and financial information. Our Crazy Tower servers use encryption technology to safeguard data transmitted between your device and our systems, particularly during payment transactions and account logins.

• We encrypt sensitive data using SSL technology
• We restrict employee access to personal data on a need-to-know basis
• We conduct regular security reviews of our systems
• We store financial records securely in compliance with our licensing requirements

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. When you close your account with CrazyTower Casino, we may retain certain records for a period required by applicable law or our licensing authority before secure deletion.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to legitimate requests within a reasonable timeframe.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate information
• You have the right to request deletion of your data, subject to legal retention obligations
• You have the right to object to certain processing activities, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent

International Data Transfers

As we operate CrazyTower Casino for players internationally, your data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place whenever we transfer personal data across borders, in line with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals aged 18 and above, or the legal gambling age in your jurisdiction, whichever is higher. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will close it immediately and delete the associated data.

Restricted Territories

We do not offer our services to residents of certain restricted countries, including but not limited to the United Kingdom, United States, Russia, and several other jurisdictions listed in our Terms and Conditions. Additional restrictions may apply depending on individual game providers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of CrazyTower Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your rights described above, please contact our support team via live chat, available 24/7, or by email at support@crazytower.com. We are here to help and will respond promptly to your enquiry.